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Refund policy

  • Eligibility: Returns are accepted within 14 days of delivery for unopened, unused, and undamaged products.

  • Non-Returnable Items: Products that are used, damaged, or marked as final sale cannot be returned.

  • Return Process:

    1. Contact support@shopebsy.com with your order number and reason for return.

    2. Follow instructions to return the product in its original packaging.

  • Refunds:

    • Refunds are processed after the returned product is received and inspected.

    • Refunds are issued to the original payment method.

    • Shipping charges are non-refundable.

  • Exchanges: Exchanges are available for defective or incorrect items. Please contact us to arrange an exchange.